AI Chat Support
When in trouble, solve it with chat
In the mofusand mofumofu market, you can use chat support utilizing generated AI.
By entering your questions in the chat, it will automatically respond anytime, 24 hours a day, 365 days a year.
Feel free to consult about shopping and how to use the site.
By entering your questions in the chat, it will automatically respond anytime, 24 hours a day, 365 days a year.
Feel free to consult about shopping and how to use the site.
Support Reception Hours
Available 24 hours a day, 365 days a year
Contents you can consult with chat
In chat, we answer questions such as the following:
* AI chat supports multiple languages.
- Change of delivery address after order
(Limited to orders before shipping procedures if no additional shipping charges apply) - Site errors or issues during settlement
- About ordering methods
- About payment methods
- About delivery and shipping fees
- About account and member registration
* AI chat supports multiple languages.
How to use chat
① Please tap the cat mark displayed at the bottom right of the top page or product page.
② Tap "Start Chat" to proceed to the question selection or input screen. You can also check past pop-up messages from here.
③ Please select the item you want to ask about. Automatic chat will respond. For other requests or unclear points, you can directly ask AI.
Cautions when using
■ About usage
Chat is a support with automatic responses.
There may be cases where we cannot accurately respond to all inquiries.
Depending on the content of your inquiry, we may ask you to consult via the "Contact Form" as usual.
■ Requests to customers
This chat support is a service aimed at resolving unclear points regarding mofusandmofumofu market products and services.
If the input content from the customer is deemed inappropriate for the purpose of using this service, such as slander or harassment, the chat may be terminated.
■ Other cautions
Chat is a support with automatic responses.
There may be cases where we cannot accurately respond to all inquiries.
Depending on the content of your inquiry, we may ask you to consult via the "Contact Form" as usual.
■ Requests to customers
This chat support is a service aimed at resolving unclear points regarding mofusandmofumofu market products and services.
If the input content from the customer is deemed inappropriate for the purpose of using this service, such as slander or harassment, the chat may be terminated.
■ Other cautions
- Depending on the content of the inquiry, it may take some time to respond.
- Depending on the customer's usage environment, there may be cases where it cannot be used normally.
- The content of the chat may be recorded and analyzed for quality improvement.
- Personal information is properly protected.
- The chat specifications may change without notice.
